Frequently Asked Questions

Yucca Health is a telehealth platform connecting patients with licensed providers and pharmacies for personalized, compounded treatments. While we are best known for our GLP-1 weight management programs, we also support patients across other health needs with tailored, science-backed care.

We prioritize transparency, pharmaceutical-grade quality, and personalized care. From ingredient sourcing to doorstep delivery, we maintain high standards and tailor treatment plans to your health goals.

1. Complete intake form – Securely share your health information through our encrypted platform.
   
2. Choose treatment & authorize payment – Select your preferred option. A temporary card hold appears but you are only charged if your provider approves your prescription.‍
3. Provider review & delivery – A licensed provider reviews your intake (typically within 24 hours). If approved, your medication ships via UPS 2-Day Air and arrives at your home.

Licensed providers may prescribe compounded Semaglutide or compounded Tirzepatide when medically appropriate. These medications contain the same active pharmaceutical ingredients (API) as brand-name drugs like Ozempic®, Wegovy®, or Zepbound®, but are compounded by licensed U.S. pharmacies. Compounded medications are not FDA-approved and do not undergo FDA review for safety, effectiveness, or manufacturing quality.

• Semaglutide is a GLP-1 receptor agonist that helps regulate blood sugar, improve insulin release, and reduce appetite.‍
• Tirzepatide is a dual GLP-1 and GIP receptor agonist that helps regulate blood sugar, support insulin secretion, and reduce cravings.

No. Prescriptions are issued at the sole discretion of a licensed provider, based on your health history and consultation. There is no guarantee of approval or of ongoing treatment for a specific duration.

No. Compounded medications are not FDA-approved. They may be legally prescribed when a provider determines they are medically necessary.

You may qualify if:

• Your Body Mass Index (BMI) is 30 or higher, or
• Your BMI is 27 or higher with certain weight-related conditions (such as hypertension, type 2 diabetes, high cholesterol, sleep apnea, or cardiovascular disease). If your BMI is above 25, you may still qualify depending on your medical history. A licensed provider makes the final determination.

No. Most patients complete the process entirely online. If additional information is needed, your provider will contact you through the secure patient portal.

Subscriptions are billed monthly or quarterly and automatically renew until the end of your six-month prescription. Renewals are processed 5–7 days early to ensure timely fulfillment and delivery. You are only charged after your provider approves your treatment.

Yucca Health does not accept insurance. Many patients successfully use HSA or FSA funds, but Yucca Health does not provide itemized receipts or letters of medical necessity.

Because compounded medications are custom-prepared, they cannot be returned or refunded once shipped. Refunds are only available in cases of billing errors, duplicate charges, or if a provider does not approve your treatment.

Once approved, medications are typically compounded and shipped within 2–3 business days. Orders are shipped via UPS 2-Day Air, and most patients receive their package within a few days of provider approval.

No. To protect cold-chain integrity, pharmacies ship Monday–Friday only.

You will receive an email with your tracking number once your order ships. Tracking typically activates within 24 hours.

Yucca Health currently ships within the United States only. A residential or business address is required.