Overview
This Refund Policy outlines the rules and conditions regarding cancellations, refunds, and returns for products and services offered by Brand Merchants Network LLC ("Yucca Health," "we," "us," or "our"). By purchasing products or services from Yucca Health, you agree to the terms of this Refund Policy.
General Policy
- All prescription medications are compounded specifically for each patient and cannot be returned or refunded under any circumstances.
- All sales are final once an order has been shipped.
- Yucca Health does not accept returns of medications due to federal and state pharmacy regulations.
Cancellations
- Orders not yet processed may be canceled upon request.
- If your order has reached the pharmacy but has not yet shipped, cancellation may be attempted but is not guaranteed.
- Once an order has shipped, cancellation is not possible.
Refunds
- Refunds are only issued in cases of duplicate charges, confirmed billing errors, or where required by applicable law.
- If a pricing error occurs, Yucca Health reserves the right to correct the error and will issue a refund if necessary.
- No refunds will be issued for dissatisfaction with compounded medications, as they are prepared uniquely for each patient based on a provider’s prescription.
Shipping Issues
- If your package is confirmed delivered by the carrier but not received, you must notify Yucca Health within 24 hours and provide supporting documentation, including a missing package claim with the carrier. If theft is suspected, a police report may be required for consideration of a replacement.
- Yucca Health is not responsible for packages after carrier confirmation of delivery.
- Medications are compounded and packaged to maintain stability during transit. Variations in packaging or temperature exposure during shipping do not qualify for a refund unless medication integrity is compromised, as confirmed by the dispensing pharmacy.
Contact Information
For questions regarding this Refund Policy, contact:
Brand Merchants Network LLC (d/b/a Yucca Health)
9350 Wilshire Blvd, Suite 203
Beverly Hills, CA 90212
(888) 388-1878
hello@tryyucca.com